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We would like to thank Ruel and the entire staff for all of their assistance given to us while purchasing our sectional and ottoman for our loft. From selecting the right style, color and fabric, they were great in offering just the right information. After living with the furniture for a few months, we decided the ottoman was a bit too tall and all it took was a call to Ruel to correct the problem! Customer service is their top priority and we would definitely recommend them to all! We look forward to our next purchase from 24e.!"
- Donna and Bob Osborne
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To Ruel and the rest at 24e:
"Thank you very much for top-notch professionalism. We ordered our furniture from 24e while making an in-store visit during our anniversary weekend in Savannah. As we were browsing the store that afternoon, Ruel took time to help us make the best decision for our house. Before we left the store, Ruel gave me his personal cell number in case we ever had any issues with the furniture. During the time period in which we had to wait for our furniture to arrive, Ruel called me several times to keep me informed with the progress of the order. Come from a guy who works in sales, it has become clear to me that Ruel's intention was not simply to make a sale, collect the money, and move to the next customer. After about 10 phone calls from Ruel, it became clear to me that he genuinely cares about his customers. Ruel, Connie, and the rest at 24e, thank you for your attentiveness and utmost professionalism. You are truly second to none and I look forward to buying from you in the future."
-Luke Goddard
Founder of TheBlueIndian.com
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To Ruel and the 24e Team,
"You were so kind to allow the Extreame Makeover: Home Edition committee to use such beautiful pieces from 24e for the V.I.P. tent. The furniture added a special touch. One of the ABC folks made the comment that the V.I.P. tent was the nicest they had ever seen! Thank you for your kindness.To each of you...Have a Wonderful Holiday Season."
- Kim Ergil and Committee
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"We have had a wonderful experience working with 24e. They helped us re-do our multi-purpose Media Room with the most awesome furniture that is both super comfortable and funtional all at the same time. We have 2 young kids and needed to keep the room kid-friendly but still wanted it to look good and stay within the hip, modern style that we both love. They certainly achieved that. We worked with Christian (designer) and Ruel (owner) who came out to our house and measured the space and came up with the perfect combination of pieces and fabrics at a very affordable price. Even the delivery guys were fantastic. They were very friendly and took their time going up and down our stairs and hallways whereas to not ding up the walls or furniture. We never once heard a complaint. When we first received our huge sectional we weren't sure if the cushions were correct. Christian personally came out to our house to check them out and reassured us that they were exactly what we wanted. Boy was he right! They have turned out to be the most comfortable thing we have ever owned. It was so nice to have someone with experience and expertise to calm our unnecessary apprehensions. The personal attention you get from 24e is second to none. You could never achieve this amount of customer service and quality from a large "chain-type" furniture store. We would (and have) highly recommend 24e to anyone looking to furnish or re-furnish a space."
- Michael and Ruth Kleinpeter
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"Thank you so much for being so fantastic! Getting to know 24e was the highlight of my visit to Savannah, and I left with the most beautiful settee ever! Thank you for the insights on choosing fabric and getting it reupholstered, organizing the delivery (all the way to Chicago!) and following up. The whole 24e team was so helpful. I'm glad to have met you all, and so happy as I relax on my new lovely sofa. Wish we had you all here in Chicago!"
-Bina Patel
Chicago Illinois
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"We have lived with our new sofas for several weeks now and I want to comment on how much we love them as well as the outstanding service we received from the staff at 24e.
When I set out to replace 2 great room sofas I had a very specific spot with a fairly narrow range of possible colors and fabrics from which to chose. I spent many hours on line with the large custom sofa places (Pottery Barn for example) and eventually selected a pair that would work in size, color, and style. However, before pulling the trigger I thought it was worth inquiring at 24e to see if there were something more outstanding and a bit more comfortable for my husband – he complains a LOT if sofas are too soft. I wondered into the store and the sales person immediately determined I needed to speak with Christian Dunbar and arranged for me to return the following day to meet with Christian. I brought photos and fabric swatches to aid our selection but Christian insisted on driving to my house to make sure we were getting it exactly correct.
We did. Instead of my original plan to have the same fabric on both sofas, we determined the space would be more interesting, and not too busy, with contrasting fabrics. Thus, the love seat became caramel leather which exactly reflects a warm brown in the oriental carpet. It looks FABULOUS. I am certain I would not have had the courage to make this change without the confidence inspired by Christian. His, talents were conspicuous but he was never overbearing, the perfect consultant.
A bonus – my husband thinks them extremely comfortable. Lastly, the delivery guys were amazingly careful and courteous.
The whole experience was a pleasure and I will return to 24e the next time I need custom furniture – or any other furniture for that matter. Consider me a customer for life."
- Blake Caldwell, MD
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"Sofa delivered. The gentlemen who delivered it were capable and courteous. They opened the bed to assure me that it functioned properly. The whole process took only about 45 minutes."
-Diana, Savannah Ga
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"As a business owner, I know customer service. At 24e superior furniture and outstanding service are the norm. Thank you for turning my house into a home!"
Robbie Ward, Proprietor- Wards Auto Painting & Bodyworks
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