Policies + Returns – 24e Design Co. };

Policies + Returns

OUR POLICIES


Terms & Conditions

By visiting and/or using this site in any way, such as browsing products or placing an order, you agree to these conditions. Your purchase of products from us constitutes your agreement to follow these Terms and Conditions and to be bound by them. Please read them carefully. These terms and conditions may change with or without notice and are effective immediately upon posting.

Please take a few minutes to review these Terms and Conditions.

These Terms and Conditions may change

24e reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.

Your Account

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use www.24estyle.com only with involvement of a parent or guardian. www.24estyle.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

Payment

We accept Visa, MasterCard, American Express, and Discover. All credit cards are billed on the day of purchase. We reserve the right to require specific payment options at our own discretion.

Product Information

The prices displayed on our Web Site are quoted in U.S. Dollars and are valid and effective only in the U.S.

Order Tracking

If you are having trouble checking your order please contact 24e via email or call our store (912-233-2274). 

Freight: We use Homes Direct for all freight packages, unless otherwise notified. 
Ground: We use USPS, UPS, and Fedex 

Delivery

Delivery dates and rates are not guaranteed, but if stated, are based upon the best information available on the item and location. All orders are estimated to ship between 6 and 10 weeks. If more than one visit is necessary to compete a delivery an additional fee equal to the original delivery charge will be added. If the delivery date needs to be rescheduled by 24e or its customer, 7 days notice should be given to prevent additional charges. Upon cancellation of order after a delivery has been attempted the delivery fee is non-refundable. All damage claims occurring from a 24e delivery must be reported upon receipt, to delivery personnel immediately and DELIVERY REFUSED. You most note "DAMAGED UPON ARRIVAL" on the freight slip in writing. (Please contact shipping provider directly regarding any potential claims and or problems arising from shipping)

Shipping and Processing fees

We can ship to virtually any address in the nation. However, there are restrictions on some products, as well as potential limitations with certain destinations. If you have any questions please call us at 912-233-2274.

Our shipping and processing charges are intended to compensate our company for the cost of processing your order, handling and packing the products you purchase and delivering them to you. 

Delivery estimates are good faith estimates only. 24e will not be liable for any loss, damage, cost or expense related to any delay in shipment or delivery. We cannot ship to post office boxes.

Shipping costs often vary, depending on the destination and item. Shipping rates are not guaranteed, but if stated, are based upon the best information available; and unless otherwise stated in writing, are subject to change without notice. All merchandise shipped that is not warranted or guaranteed without purchase of insurance is not the responsibility of 24e, except in the case of flawed or erroneous shipments. Without purchasing insurance for items purchased at 24e, the customer is responsible for all damages incurred during shipment. Liability for in-transit damage is the responsibility of the shipping company on insured items, and all claim procedures must be initiated independently by you, the recipient. 

INSPECT THE SHIPMENT IMMEDIATELY UPON DELIVERY, as all damage claims must be reported immediately upon receipt of goods. In the event an item arrives broken, please keep the item and all packaging materials in its original carton with the shipping label. You must note "DAMAGED" on the freight slip in writing and DELIVERY REFUSED(Please contact shipping provider directly regarding any potential claims and or problems arising from shipping)

Items received damaged

Every shipment is insured via the shipping provider in case of the unlikely event that damage occurs during transit (Please contact shipping provider directly regarding any potential claims and or problems arising from shipping). We request that you inspect your item(s) upon delivery. If your item(s) are damaged, print "Damaged Upon Arrival" where you sign for the items and refuse delivery. After delivery is refused, and the shipping company has been notified we will file a claim and send you a replacement product as soon as possible. If product is accepted with damages, you will be responsible for filing a claim with the proper carrier. 

This Web Site and all Content available on this Web Site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this Web Site, that your use of this Web Site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Web Site, and that 24e shall not be liable for any damages of any kind related to your use of this Web Site.

Returns/Refund

All sales are final. In the event that a return is granted, merchandise purchased from 24e must be returned within 10 days of delivery accompanied by original receipt. No cash refunds are given; instead a store credit will be issued. Nothing will be returned that is on sale at the time of purchase. All sale items are final. No returns, deductions, adjustments, etc. will be processed by 24e without authorization of manager or owner. Returns received and not pre-authorized will be subject to a 25% restocking fee. Non-stock items and special orders are not returnable. Refunds are only issued in the case of defective merchandise we are unable to replace. Returns should be properly packaged and sent at the customer's expense, to: 24 E Broughton St, Savannah, GA 31401. Store credit is valid for one year from date of issue. Thereafter, unused credit is forfeited.

Actual cost of shipping item to you will not be credited or refunded. Claims for defective or damaged items must be filed within 10 days of delivery. Please inspect your items immediately upon delivery. Claims received after 10 days of delivery will not be processed.

Neither 24e nor the shipping provider are responsible for the cost of shipping of returned items.

You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).


USE OF OUR WEBSITE

User Comments

We welcome your comments about our Web Site. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively "Comments") sent to our Web Site shall be and remain the exclusive property of 24e. Your submission of any such Comments shall constitute an assignment to 24e of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. 24e will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

Hyperlinks to other Web Sites

To the extent our Web Site contains hyperlinks to outside services and resources, the availability and content of which 24e does not control, any concerns regarding any such service or resource, or any hyperlink thereto, should be directed to the particular outside service or resource.

Product Information

The prices displayed on our Web Site are quoted in U.S. Dollars and are valid and effective only in the U.S.

Inaccuracy Disclaimer

From time to time there may be information on our Web Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. 24e reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

We attempt to provide current and accurate information on this website, and via email and telephone communications. We do not, however, warrant that this information is correct, accurate or complete. All dimensions and measurements on our website are manufacturer's best approximations. We do not guarantee color, tone, shades or finishes on any item as screen settings may vary from computer to computer. 

Indemnification  

You agree to indemnify and hold harmless 24e and its officers, directors, employees and suppliers, from any claim, demand, action or damage, including reasonable attorneys' fees, made or incurred by any third party arising out of or related to your use of this site.

Any action relating to the use of the Web Site or any transaction with 24e. must be brought in the state or federal courts located in the County of Chatham, Georgia.

Last Updated: January 1st, 2014


PRIVACY POLICY

We at 24e are committed to respecting your privacy and recognizing your need for appropriate protection and management of contact information you share with us (the phrase "contact information" means any information by which you can be contacted, such as your name, mailing address, email address, telephone number, etc.). The purpose of this privacy policy is to inform you what contact information we may collect from you, how we use such information, and the choices you have regarding our use of, and your ability to review, correct and opt out of our use of, the information. This policy applies only to customers in the United States.

Collecting Information About You

There may be times (such as when you purchase or order a product, subscribe to a service, register to receive catalogs, or to participate in contests, sweepstakes or promotions, etc.) when we ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, birth date, gender, occupation, personal interests, etc. We may also maintain a record of your product purchases.

Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web site. In addition, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted not to receive communications from us.

In general, you can visit many of our web pages without telling us who you are or revealing any contact information about yourself. We may track the Internet domain address from which people visit us and analyze this data for preferences, trends and statistics. However, you as an individual user will remain anonymous, unless you voluntarily tell us who you are.

Using Information About You

We use the contact information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing preferences, trends and statistics, informing you of our new products, services and offers, and providing you with information from and about 24e. If you order a product from us, we place your name in our secure/encrypted customer database. We do not share any customer information with any 3rd parties for any reason whatsoever except for fulfilling an order. 

Although unlikely, in certain instances we may disclose your contact information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to 24e or to others. We may also disclose your contact information when we believe the law or legal process requires it.

Editing, Updating, Correcting and Deleting Information About You

We want to communicate with you only if you want to hear from us. If you prefer not to receive direct marketing from us please let us know by calling us at (912) 233-2274 ext. 1 or by sending us an email. Please be sure to include your full name, email address, mailing address, and specifically what information you do not want to receive. If you would like to update or correct your email address, mailing address or other contact information with us please contact us the same way.

Please note that any requests to remove or update your contact information may take up to ten days for your email request and 6-8 weeks to process your postal mail request.

Protecting Children

24e is committed to the preservation of online privacy for all of its website visitors, including children. 24e is a general audience site, and we do not knowingly collect information about children or sell products to children. Consistent with the Children's Online Privacy Protection Act (COPPA), we will not knowingly collect any information from children under the age of 13. By submitting personal information on our site, you are representing to us that you are 18 year of age or older.

Cookies

Our web sites use "cookies." We may also use cookies in emails that you receive from us. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies to remind us of who you are, tailor our products, services and advertising to suit the personal interests of you and others, estimate our audience size, assist our online merchants to track visits to and sales at our sites and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyze your visiting patterns.

If you would like to opt out of accepting cookies altogether, you can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. However, certain features of the web site or our services may not work if you delete or disable cookies.

Security

We take precautions, including use of sophisticated encryption and authentication tools, to protect the security of your contact information that you share with us. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk.

We urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.

We utilize the latest technology for shopping and ecommerce security. Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information and sign-in password are stored in encrypted format at all times.

If you are ever concerned with security or are encountering security problems or concerns with your own computer regarding www.24estyle.com, please don't hesitate to contact us via phone to place your order: (912) 233-2274 ext. 1  or email web@24estyle.com

Links to Third Party Sites

Our web sites may contain links to web sites operated and maintained by third parties, over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on such site.

Policy Changes

If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our web site. Those changes will go into effect on the effective date posted in the notice and at the end of the revised Privacy Policy. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. Your continued use of our web site or services constitutes your consent to be bound by the revised Privacy Policy.

Your Feedback

To help us improve our privacy policy and practice, please give us your feedback. You may email  or call us at 912-233-2274.

Last Updated: January 1st, 2014


24e CONTACT INFORMATION

Address
24 E. Broughton Street
Savannah, Georgia 31401
Country USA

Phone Number
P: 912.233.2274
F: 912.233.6577

EMAIL
info@24estyle.com

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